Ɛfie

Refund Policy

Last updated: July 16, 2026

At Sibyl Systems, we want you to be satisfied with your experience using the Ɛfie mobile application. This Refund Policy explains our guidelines and procedures for handling refunds for subscriptions and purchases.

1. Purchases made through the Apple App Store

If you purchased an Ɛfie subscription or made a one-time purchase through the Apple App Store, your purchase is subject to Apple's refund policies. Sibyl Systems does not have the ability to process refunds for Apple App Store transactions directly.

To request a refund from Apple:

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. Tap or click "I'd like to," then choose "Request a refund."
  4. Choose the reason why you want a refund, then choose Next.
  5. Choose the Ɛfie app, then tap or click "Submit."

2. Purchases made through the Google Play Store

If you purchased an Ɛfie subscription or made a one-time purchase through the Google Play Store, your purchase is governed by Google's refund policies. You can request a refund directly through Google Play within 48 hours of your purchase.

To request a refund from Google:

  1. Go to the Google Play Account page.
  2. Click on "Order History."
  3. Find the Ɛfie order you want to return.
  4. Select "Request a refund" or "Report a problem" and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.

If more than 48 hours have passed since your purchase, please contact us at sibylsystemsgh@gmail.com, and we will evaluate your refund request on a case-by-case basis.

3. Purchases made directly through our Website (Paddle)

If you purchased your subscription directly on our website using Paddle (our Merchant of Record), we offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with Ɛfie, you may request a full refund within 14 days of your initial purchase.

To request a refund for a website purchase:

  1. Contact us at sibylsystemsgh@gmail.com.
  2. Include your account email address and your Paddle order reference number (found in your email receipt).
  3. Briefly let us know why you are requesting a refund so we can improve our service.

4. Automatic Renewals

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. We do not provide refunds for automatic renewals if you simply forgot to cancel. Please manage your subscription settings in your app store account or customer portal to prevent unwanted charges.

5. Lifetime Purchases

Lifetime access purchases (one-time payments) are subject to the same platform rules mentioned above. If purchased directly via our website, they are eligible for the 14-day money-back guarantee.

6. Changes to this Policy

We may update this Refund Policy occasionally to reflect changes in our practices or platform rules. Your continued use of the app after any modifications constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or require assistance regarding a refund, please contact us at:

Sibyl Systems
sibylsystemsgh@gmail.com