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Privacy Policy

Last updated: March 29, 2026

This privacy notice for Sibyl Systems ("Company", "we", "us", or "our") describes how and why we might collect, store, use, and share ("process") your information when you use our services ("Services"), such as when you download and use the Ɛfie mobile application or engage with us in other related ways including sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sibylsystemsgh@gmail.com.

Summary of key points

  • We collect personal information that you provide to us, such as email addresses and usernames.
  • We do not process sensitive personal information.
  • We do not receive any information from third parties.
  • We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • We may share information in specific situations with specific categories of third parties.
  • We implement appropriate technical and organisational security measures to protect your data.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include email addresses and usernames.

We do not process sensitive information.

Payment data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by RevenueCat.

Application data

If you use our application, we may collect device information such as your mobile device ID, model, manufacturer, operating system, version information, system configuration, device and application identification numbers, browser type and version, and Internet Protocol (IP) address. This information is primarily needed to maintain the security and operation of the application, for troubleshooting, and for our internal analytics and reporting purposes.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This includes log and usage data such as date/time stamps, pages and files viewed, searches, and other activity metrics.

2. How do we process your information?

We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Specifically, we may process your information to:

  • Facilitate account creation, authentication, and account management.
  • Deliver and facilitate delivery of services to you.
  • Respond to user inquiries and offer support.
  • Request feedback about your use of our Services.
  • Protect our Services through fraud monitoring and prevention.
  • Identify usage trends to improve our Services.
  • Save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, including:

  • Consent: You have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a contract: We need to process your information to fulfil our contractual obligations to you.
  • Legitimate interests: Processing is reasonably necessary to achieve our legitimate business interests, such as analysing service usage and diagnosing problems.
  • Legal obligations: Processing is necessary for compliance with our legal obligations.
  • Vital interests: Processing is necessary to protect your vital interests or the vital interests of a third party.

4. When and with whom do we share your personal information?

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties designed to help safeguard your personal information. Categories of third parties we may share with include:

  • Data analytics services
  • Cloud computing services
  • Payment processors
  • Performance monitoring tools
  • User account registration and authentication services

We may also share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. What is our stance on third-party websites?

Our Services may link to third-party websites, online services, or mobile applications that are not affiliated with us. We do not make any guarantee regarding any such third parties, and we are not responsible for their content, privacy, or security practices. You should review the policies of such third parties and contact them directly with questions.

6. How long do we keep your information?

We keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it, or securely store it and isolate it from further processing until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. What are your privacy rights?

Depending on where you are located geographically, you may have certain rights regarding your personal information, including the right to:

  • Request access and obtain a copy of your personal information.
  • Request rectification or erasure of your personal information.
  • Restrict the processing of your personal information.
  • Data portability, if applicable.
  • Object to the processing of your personal information in certain circumstances.

To exercise these rights, contact us at sibylsystemsgh@gmail.com. You can also review or change your account information by logging into your account settings.

9. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at sibylsystemsgh@gmail.com or by post to:

Sibyl Systems
P.O. Box AB 282, Akosombo
Eastern Region 00233
Ghana

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at sibylsystemsgh@gmail.com.